CUSTOMER SERVICE TEAM | PUBLISHED DEC 17, 2021

As a precautionary measure, due to the rising COVID cases in Kingston, the Customer Service team will be working offsite, and phone lines will be temporarily unavailable.

Here’s what you need to know:

We Are Open

• Online store: Open 24/7
• Customer Service and Shipping: Available by Live Chat or email Monday to Friday, 9:00AM EST - 5:00PM EST
• Orders placed before 1:00PM EST during open hours typically ship the same day
• Changes go into effect: December 20, 2021

Our top priority is to continue to provide you with the best service we can, while doing our part to minimize the risk to the health and safety of our staff and our community.

Here are some helpful reminders to help you navigate these most recent changes:

Avoid Shipping Delays

• Due to the holidays, carriers are experiencing increases in volume which may result in shipping delays
• We recommend using UPS MyChoice whenever possible
• More information can be found here.

We’re Here for You: Contact us by Phone, Live Chat, Email, Facebook or Instagram DM

Stay in the Loop: Follow us on social media for updates and other information.

We were cautiously optimistic that THIS year would be better, but here we are again - stay safe, stay hopeful and be kind. We’ll keep you posted on any updates as they become available.