CUSTOMER SERVICE TEAM | PUBLISHED JUL 14, 2021

NOTE: Some of our Customer Service team are currently working remotely, and not in the Eikon office. If you need assistance please contact us via email, LIVE CHAT, Facebook or Instagram messaging.

Packages en route are experiencing additional delays that are out of our control. Eikon is getting your order ready and in the hands of carriers as quickly as possible. Please refer to this page as it has important and useful information to help you make the best decision when placing your order.

As the lockdown continues in some regions, carriers are still experiencing higher than normal volumes which may result in shipping delays.

CANADA - UPS

• UPS shipments with origins and destinations in some regions in Canada may require additional time in transit from 1-4 days.

To Avoid Further Delays:

• While shops are closed, you may wish to ship your order to a residential address during this time.
• Please remember that deliveries sent to a residential address do not require a signature, and maybe left unattended if there is no one available to receive the package. We are NOT responsible for lost, stolen or damaged packages.
• We encourage you to sign up for the UPS My Choice, a free service which allows you to provide more specific delivery instructions such as where to leave deliveries, where to redirect them and the ability to receive delivery notifications.

USA - FEDEX

• FedEx is experiencing delays in some regions.
• FedEx has suspended the requirement for signatures, which means customer packages will be left at the front door of residential AND commercial buildings.* - We are NOT responsible for lost, stolen or damaged packages.

To Avoid Further Delays:

• If you are having your order shipped to your home, please make sure your shipping address is updated.
• If the package is going to your shop please assist the delivery drivers by leaving a note at the front door stating that you are in the shop.
• Please make sure there’s someone available to receive your package at the shipping address to ensure it’s not left unattended.
• If your package is already on its way, you can redirect it to a FedEx retail location for pickup.*
• You can set your delivery preferences for your future home deliveries with FedEx Delivery Manager (e.g., request to have your packages held at a FedEx retail location for pickup). Click here to learn more or sign up.
• You can also reroute the delivery of your package from one street address to another in the same city/state. A fee may apply depending on the new delivery address. A reroute is a request to change the original delivery address and the shipper’s authorization may be required

https://www.fedex.com/en-ca/delivery-manager/receiving-managing-deliveries.html